Your data / My privacy policy

I am the data controller and I am responsible for your personal data. I keep it safe, and if you ever need to update your information, then please email me at [email protected].

I do not routinely collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I also do not collect any information about criminal convictions and offences. I sometimes keep notes on our conversations, to help my memory. Should you disclose something sensitive to me, it might end up in my notes. My CRM (customer relationship management) system is FEA Create (a Go High Level product).

I use FEA Create for my website, courses, transactions, calendar booking and as a customer relation management system. Data is securely kept and transferred to their USA data centres. FEA Create are the data processor of your data. They will never use your data independently of me. I trust them with their focus in keeping your data safe, and their data protection policy is available here: https://feacreate.com/data-protection

If we meet online, I use Fathom to record our meetings (with your permission) - you receive links to your recordings. Fathom recordings are kept on their system, their privacy and terms can be found here: https://www.fathomhq.com/terms

I use your data for sending my newsletter, and you can opt out at any time If you want me to delete your data at any time, please email me at [email protected].

When you’ve processed transactions with me, I may need to hold onto your data for legal purposes. I will never sell any of your information. I will not share any of your information without express prior agreement. When we work together I keep notes in my CRM, which is not shared with anyone, or on paper notes which are destroyed within a year. Sometimes your data is saved in a password protected folder on my device. Data is saved is for the purposes of our communications via zoom / telephone / voxer / other systems, and as an aide-memoire so that I can give you the best training and coaching experience. As well as technical data around the use of this website, I may collect some of the following data from you during our online or face to face interactions – your name; your contact information; gender; profession and job title; demographic information such as interests, where you live, your preferences; financial information.

From time to time I might have to share some of your data with governing bodies or professionals such as tax officials, accountants, auditors, lawyers, insurers. I require and expect any of these 3rd parties to be respectful of all data processing laws, and be focussed on the privacy and security of your data, to act within all data laws, and to treat your data in accordance with these laws. Your data will only be shared with these bodies and professionals for very specific purposes, and I would require them to only process your data for those specified purposes.

When we email, I will keep your email address safe, I may share it with those bodies and or professionals mentioned above, I won’t share it with anyone else without your permission and I will never sell it. If you choose to correspond with me via email, I may retain the content of your email messages, your email address, and my response. The same protections are used for your email as for all of your information. If you are registered for marketing from me, all of these emails will have a clear unsubscribe button, so that if you decide you don’t want marketing emails from you, then you won’t. I may send you marketing communications if (i) you made a purchase or asked for information from me about my goods or services or (ii) you agreed to receive marketing communications or (iii) you are a limited company who I believe could benefit from my services - and in each case you have not opted out of receiving such communications since.

I may collect information about you, such as your IP address, details about your browser (i.e Safari, Chrome, Firefox), the amount of time you spend on the pages of my website, your page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from the analytics tracking system I use called Google Analytics. I process this data to analyse your use of my website to administer and protect my business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of any advertising.

I may also receive data from third parties, such as analytics providers like Google based outside the EU, advertising networks such as Facebook based outside the EU, or providers of Payment services such as Paypal, based outside the EU and Stripe.

If I transfer your data outside the EU, I will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data, or Service Providers that have specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe, or Companies that are part of part of EU-US Privacy Shield, who have equivalent safeguards in place.